Privacy Policy

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Mercy Central is a registered charity (1142032) and company (7596529) providing support and services to people facing financial difficulty in Berkshire. It is closely linked with Network Vineyard Church (NVC) and works in partnership with the national charity, Christians Against Poverty (CAP).

This privacy policy explains how we use any personal information we collect about you.


Our commitment is to ensure Mercy Central’s compliance with the General Data Protection Regulation (GDPR) and where appropriate the Privacy and Electronic Communications Regulations (PECR). This includes ensuring that personal information is:

  • Processed lawfully, fairly and transparently
  • Collected for specified, explicit and legitimate purposes
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • Accurate and, where necessary, kept up to date
  • Kept in a form permitting identification of individuals for no longer than necessary
  • Processed securely

What information do we collect about you?

All data processing for services provided to clients by Mercy Central, in partnership with CAP, is governed by CAP’s own privacy policy which may be viewed on their website:

Limited personal data only is processed by Mercy Central and relates to our fundraising, banking and supplier transactions, and the operation of the performance and development system and other HR requirements for employees seconded to Mercy Central from NVC.

The legal basis for data processing

Mercy Central has carefully considered the nature of its relationships with stakeholders and the personal data which it processes. It has also considered the balance of interests between Mercy Central and the individuals whose data it processes. It has concluded that the legal basis on which it will process data is ‘legitimate interest’.

How will we use the information about you?


The majority of Mercy Central’s fundraising is undertaken by application to charitable trusts and companies. Where personal contact details for those organisations are made available in the public domain or through enquiry, these details will be held on our fundraising database to enable effective communication to take place (by post or electronically), in relation to funding applications and progress reporting.

Where individual donations are made, we will hold relevant personal details to enable us to process your donations, to thank you for your support and to keep you up to date periodically (by post or electronically) on the work of Mercy Central and events in which you may be interested. Relevant personal details will be shared with our bankers solely for the purposes of ensuring that your donations are effectively processed.

Banking and suppliers

Any personal details we hold on our bankers and suppliers will be to enable us to maintain our transactional relationships and to provide on-going contact points for potential future work.

HR requirements

Employees working within Mercy Central are seconded under a formal secondment agreement from NVC. The Lead, Mercy Central, will act as a data processor on behalf of NVC in recording information necessary for the management of the employment relationship and as defined in the employment contract and employee handbook.

The Performance and Development system operated for employees seconded by NVC to Mercy Central captures personal details on the achievement of performance objectives and the plans for personal development. In this regard, the Lead, Mercy Central will act as a data controller.

Sharing your information

We will not normally share any information we hold about you with others without your prior consent unless this is necessary for legal compliance reasons.

Retaining and deleting your information

We will take all reasonable steps to ensure that the information we hold about you is kept secure. We will only hold your personal data for as long as it is required and undertake to delete it two years after an active relationship ceases or to enable us not to contact you inappropriately on future occasions.

Deleting your information may involve either the removal of the data or its anonymisation, meaning that it no longer continues to be personal data that will identify you. Please contact us using the details below to request that your data be deleted.

Access to your information and correction

You have the right to request details of the information we hold about you. To do this, you should write to the address below. It will help us to process your request if you can be specific about what information you require, otherwise, we may need to contact you again to clarify this. We will respond to your request within 40 days of receiving your written request. You have the right to request that we update or correct any information we hold about you. Please contact us using the details below to let us know what needs correcting.


Our website may record some of your personal information, for example, by logging your IP address or the location of your computer or network. It may also record information about you that you enter into online forms.

Other data may be collected anonymously about your use of our site from cookies. Cookies are small text files that are placed on your computer by websites that you visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit We may use cookies:

  • To establish the needs of visitors and customise the content of our website
  • To process any forms, requests or applications you send
  • For internal administration and analysis

Other websites

Our website contains links to other websites. This privacy policy only applies to Mercy Central’s website, so when you link to other websites, you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 10th August 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email: at

By phone: on 07745 142504

By post: Jo Kay, Lead, Mercy Central, Woodley Hill House, Eastcourt Avenue, Reading, RG6 1HH.

For more information about your legal rights in relation to the information we hold about you, please visit the Information Commissioner’s Office at